At THE FIFTEEN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

To be eligible for a return or exchange:

  • The request must be made within 7 days of receiving the order.
  • The product must be unused, unwashed, and in its original condition.
  • Original tags, packaging, and invoices must be included.
  • The product should not show any signs of wear, damage, or alteration.

Exchange Policy

We offer exchanges for:

  • Size issues
  • Damaged products
  • Defective products
  • Incorrect items received

Exchange requests must be submitted within 7 days of delivery.

Subject to product availability, we will arrange a replacement after verification.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or personalized products
  • Products purchased during clearance or special sale events
  • Gift cards or promotional items
  • Products damaged due to customer misuse

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.
  2. Share clear photos and an unboxing video of the product.
  3. Our team will verify the issue and provide a suitable resolution.

Refund Policy

Once your returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or UPI.

Return Shipping

  • Customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect product.
  • Return shipping costs are non-refundable.

Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, cancellation requests cannot be accepted.

How to Request a Return or Exchange

To initiate a return or exchange, contact us with:

  • Order Number
  • Full Name
  • Reason for Return/Exchange
  • Product Images (if applicable)